Unlocking AI Potential: Strategies for Businesses from Gil Pekelman of Atera
Leveraging AI in IT Management: Insights from Atera’s CEO
TechForge recently spoke with Gil Pekelman, the CEO of Atera, a comprehensive IT management platform, regarding the growing role of AI in assisting IT professionals. Atera was launched in 2016 with the vision of providing an all-encompassing platform that simplifies IT management, covering everything from patching and security to support, alerts, automation, ticket management, reporting, and analytics.
The uniqueness of Atera lies in its single codebase and database that allows seamless integration of various functions under one interface. This sets it apart from traditional solutions that often require multiple disparate products to work together, which can be complex and cumbersome. Atera ensures that users can sign up and quickly get started, typically within five minutes, thanks to its intuitive design. Currently, the platform boasts over 12,000 customers across 120 countries, with the UK being its second-largest market after the US.
Current AI Trends in IT
This year, Atera has reinforced its dedication to embedding AI within its structure. The initial focus was on utilizing data to identify and alert users of potential IT issues. Over the years, Atera has aimed to automate mundane IT chores, allowing professionals to devote more time to meaningful tasks. With early access to tools like ChatGPT and OpenAI, Atera has pioneered a concept they term “Action AI.” Unlike typical Generative AI, which produces content, Action AI takes real-world actions by resolving IT challenges autonomously.
Atera’s Innovations: Copilot and Autopilot
Atera has introduced two innovative features: Autopilot and Copilot. Autopilot operates autonomously on users’ devices, identifying and addressing common issues. However, it operates within defined limits, ensuring maximum security and privacy. For more complex problems that exceed its boundaries, Autopilot escalates the issue to the Copilot, which functions as a supportive tool for IT practitioners.
While Autopilot handles repetitive tasks like password resets and software installations, Copilot is designed to assist IT professionals by analyzing issues, running tests, and suggesting actionable solutions. This dual approach allows IT teams to significantly reduce their workload, with Copilot potentially saving professionals nearly half their workday. Although in the beta phase, Autopilot is expected to officially launch soon.
Integrating AI Technologies in Business
Pekelman advises businesses to start integrating AI technologies as soon as possible but emphasizes the importance of thorough research. Companies should carefully select secure and suitable generative AI tools, as the benefits of AI integration can be substantial.
Generative AI streamlines routine tasks, boosts efficiency and productivity, enhances accuracy by minimizing human error, and accelerates problem-solving. However, selecting the right generative AI tool is crucial to enjoy these advantages without jeopardizing security. For instance, through our collaboration with Microsoft, we ensure that customer data remains secure and contained within the system, without being utilized for training or database expansion. This guarantees safety while delivering significant benefits.
Our implementation of AI in our products emphasizes two main areas. Firstly, it alleviates IT teams from tedious and frustrating tasks. Secondly, end users no longer endure long waits for solutions to issues such as malfunctioning printers, forgotten passwords, or slow internet connections; these problems can now be fixed within seconds or minutes instead of hours. This shift results in a measurable enhancement in overall efficiency.
The landscape of AI is diverse, with some tools offering greater advantages than others. While some may seem like simple variations of ChatGPT, our solution fundamentally transforms the interaction with IT. We recognize that when IT encounters issues, productivity comes to a halt. Our service ensures a seamless operation across systems.
What should we anticipate from AI in the coming years? AI is on the brink of becoming much more discerning and aware. A remarkable advancement on the horizon is its enhanced ability to reason, predict, and interpret data. These capabilities empower AI to preemptively address issues and resolve them independently, displaying an extraordinary level of intelligence.
We foresee a twofold development: a swift surge in AI intelligence coupled with significantly improved empathetic interactions, as evidenced by the latest OpenAI advancements. These changes will redefine human-AI engagements.
Our initiatives highlight this evolution. When non-technical users engage with our software for problem resolution, the AI provides a remarkably empathetic and human-like interaction. This makes users feel as if they’re communicating with a genuine IT professional, fostering a smooth and reassuring experience.
As AI progresses, its power and capability will grow. Recent breakthroughs in understanding AI’s operational mechanics will enhance its functionality while also ensuring security and ethical applications, solidifying its role as a force for good.
What does Atera have planned for the upcoming year? We are thrilled to unveil Autopilot, set to launch in a few months. While our existing tool, Copilot, has greatly improved effectiveness for IT professionals, Autopilot promises an even more significant leap forward.
Currently in beta, Autopilot engages directly with end users, automating and resolving common IT challenges that typically overwhelm IT staff, like password resets and printer issues. By handling these everyday tasks, Autopilot frees IT professionals to concentrate on more strategic and fulfilling endeavors, ultimately boosting productivity and job satisfaction.
For more details, visit atera.com.
Atera will be a sponsor at TechEx North America 2024 on June 5-6 in Santa Clara, USA. Visit the Atera booth (#237) for a personalized demo and try your hand at the company’s innovative AIT game, APOLLO IT, for a chance to win a prize.
Interested in learning more about AI and big data from industry leaders? Don’t miss the AI & Big Data Expo taking place in Amsterdam, California, and London. This comprehensive event runs alongside other leading events, including the Intelligent Automation Conference, BlockX, Digital Transformation Week, and the Cyber Security & Cloud Expo. Learn about more upcoming enterprise technology events and webinars powered by TechForge here.
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